Kontaktinformationen
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday to Friday. We are committed to responding to all enquiries within 24 hours on business days. We are closed on weekends and public holidays, but any messages received during those times will be answered on the next available business day.
2. Email
For all enquiries, please contact us at kontakt@bruderfeld.de. When reaching out about an order, please include your order number and the email address used at checkout so we can locate your details quickly and assist you as efficiently as possible.
3. Business Information
Bruderfeld is a retail business registered in Germany. All communications are conducted in English. Our store and all transactions are subject to the laws of the State of Florida, United States of America, without prejudice to any mandatory consumer rights you may hold under applicable EU or German law.
4. Privacy & Data Enquiries
If you wish to exercise any of your rights under the EU General Data Protection Regulation — including requests to access, correct, or delete your personal data — please email us at kontakt@bruderfeld.de with the subject line: "Data Privacy Request". We will acknowledge your request within 48 hours and provide a full response within 30 days.
5. Regulatory Body
Customers based in Germany have the right to lodge a complaint with the Federal Commissioner for Data Protection and Freedom of Information (BfDI). The BfDI can be reached at bfdi.bund.de.
6. Response Times
For general enquiries, our team responds within 24 hours on business days. For legal or data protection requests, we will acknowledge receipt within 48 hours and provide a complete response within 30 days, in accordance with our obligations under the EU General Data Protection Regulation.